Description
HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you to resolve hardware and software problems on your HPE products.
Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance. Software support for HPE Networking products provides remote technical support and access to software updates and patches. Customers can access updates to software and reference manuals as soon as they are made available.
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Simplify your support experience
Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors. -
Reduce complexity
Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch. -
Reduce downtime
Choose the high level call-to-repair commitment - restoring hardware operation within six hours. -
Prepare for growth
Make full use of IT resources, budgets, and talent to advance your business toward high-value growth. -
Boost control and management
Leverage online visibility into your assets and support status with the HPE Support Center website. -
Foundation Care call-to-repair service
Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.
Specifications
Summary
- Product Description
- HPE Foundation Care Next Business Day Parts Exchange Service - extended service agreement - 3 years - shipment
- Type
- Extended service agreement
- Service Included
- Advance parts replacement
- Location
- Shipment
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- Business hours
Detailed Specification
General
- Service Included
- Advance parts replacement
- Location
- Shipment
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- Business hours
Details
- Service & Support
- Extended service agreement - advance parts replacement - 3 years - shipment - response time: NBD - availability: business hours , Technical support - remote diagnosis - 3 years - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 3 years - availability: 9 hours a day / Monday-Friday , New releases update - 3 years , Product info support - web knowledge base access - 3 years
