-
Flexible, comprehensive, and cost-effective
HPE provides tailored proactive reporting, consultation, recommendations, and operations support for your HPE hardware and software. This service gives you three primary benefits to help ensure your IT infrastructure remains stable and reliable. -
Save time focus on your business
HPE Proactive Care Service gives you rapid access to technology experts and information to help you optimize your operations; accelerate analysis, troubleshooting, and problem resolution, and improve the availability and stability of your IT devices and systems.
Specifications
Summary
- Product Description
- HPE Proactive Care 24x7 Service - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- 4 hours
- Service Availability
- 24 hours a day / 7 days a week
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- 4 hours
- Service Availability
- 24 hours a day / 7 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday , Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 3 years , New releases update - 3 years , Product info support - web knowledge base access - 3 years
