Description
HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.
Features
Choice of service levels to meet specific business needs.
- Fast, qualified response increasing uptime and maximising performance.
- Purchasing HP Care Pack service with HP product reduces total cost of ownership.
- HP Care Pack Services delivered through accredited network of partners or by an HP engineer ensuring the best possible service.
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For products covered by Foundation Care, HPE offers three distinct service levels
HPE Foundation Care NBD Service.HPE Foundation Care 24x7 Service.HPE Foundation Care CTR Service.
Specifications
Summary
- Product Description
- HPE Foundation Care Next Business Day Service - extended service agreement - 5 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 5 years - response time: 2 h - availability: 9 hours a day / Monday-Friday , Technical support - remote diagnosis - 5 years , New releases update - 5 years , Product info support - web knowledge base access - 5 years
