Description
The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation.
HP Support Plus helps you increase the performance and availability of your IT infrastructure with comprehensive, consistent hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support 13 hours per day, 5 days per week. In addition, this convenient HP Care Pack packaged service makes software updates available to you at substantial savings.
Specifications
Summary
- Product Description
- HPE Support Plus Post Warranty - extended service agreement - 1 year - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 1 year
- Response Time
- 4 hours
- Service Availability
- 13 hours a day / 5 days a week
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 1 year
- Response Time
- 4 hours
- Service Availability
- 13 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: 13 hours a day (8:00 AM - 9:00 PM) / Monday-Friday , Technical support - phone consulting - 1 year - response time: 2 hours - availability: 13 hours a day (8:00 AM - 9:00 PM) / Monday-Friday , Product info support - web knowledge base access - 1 year , New releases update - 1 year
