Description
HP Support Plus 24 helps you increase performance and availability with comprehensive, consistent hardware and software services. Working with your IT team, HP engineers deliver onsite hardware support and over-the-phone software support around-the-clock 365 days per year.
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Telephone software support
An HPE engineer provides problem-analysis and problem-resolution support within two hours after your call is logged. You also will be offered help with trouble-shooting problems and setting configuration parameters, as well as usage assistance for applications, operating systems, and utilities. -
4-hour response onsite hardware support
For issues that cannot be resolved remotely, HPE delivers onsite technical support to return your covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An HPE authorized representative arrives at your site within 4 hours after your call is logged. -
24x7x365 coverage
Onsite and remote services are available around the clock, including all holidays.
Specifications
Summary
- Product Description
- HPE Support Plus 24 - technical support - for HPE Insight Control Environment - 3 years
- Service & Support
- Technical support
- Service Included
- Phone consulting
- Full Contract Period
- 3 years
- Response Time
- 2 hours
- Service Availability
- 24 hours a day / 7 days a week
- Software Title
- HPE Insight Control Environment
Detailed Specification
General
- Type
- Technical support
- Service Included
- Phone consulting
- Full Contract Period
- 3 years
- Response Time
- 2 hours
- Service Availability
- 24 hours a day / 7 days a week
Software
- Software Title
- HPE Insight Control Environment
Details
- Service & Support
- Web knowledge base access - 3 years , Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday , New releases update - 3 years
