Description
When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day Onsite Service, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available 24x7, help is there when you need it-so you can get back to work.
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Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. -
Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. -
Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties. -
Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Specifications
Summary
- Product Description
- Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Covered Configurations
- 1/1/0 warranty
- Designed For
- Elite x2; x360; EliteBook 1030 G1, 725 G3, 72X G2, 735 G5, 745 G5, 745 G6, 74X G2, 755 G3, 75X G2, 830 G10, 83X G9, 840 G2, 840 G7, 840 G8, 84X G10, 84X G9, 850 G2, 850 G3, 850 G7, 8530, 86X G10, 86X G9; EliteBook Folio 1020 G1, 10XX G2, G1; EliteBook x360; Pro x2; ProBook 6470, 655 G2; ZBook 15 G2
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Covered Configurations
- 1/1/0 warranty
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: NBD
Compatibility Information
- Designed For
- HP 650 , HP Elite x2 1011 G1, 1012 G1 , HP Elite x360 830 G10 Notebook, 830 G9 Notebook , HP EliteBook 1030 G1 Notebook, 2530p, 2730p, 2740p, 6930p, 720 G2 Notebook, 725 G2 Notebook, 725 G3 Notebook, 735 G5 Notebook, 740 G2 Notebook, 745 G2 Notebook, 745 G5 Notebook, 745 G6 Notebook, 750 G2 Notebook, 755 G2 Notebook, 755 G3 Notebook, 830 G10 Notebook, 830 G9 Notebook, 835 G9 Notebook, 840 G10 Notebook, 840 G2 Notebook, 840 G7 Notebook, 840 G8 Notebook, 840 G9 Notebook, 845 G10 Notebook, 845 G9 Notebook, 850 G2 Notebook, 850 G3 Notebook, 850 G7 Notebook, 8530p Notebook, 860 G10 Notebook, 860 G9 Notebook, 865 G10 Notebook, 865 G9 Notebook , HP EliteBook Folio 1020 G1, 1020 G2, 1040 G2, G1 , HP EliteBook x360 830 G6 Notebook, 830 G7 Notebook , HP Pro x2 612 G1, 612 G2 , HP ProBook 6470b, 655 G2 Notebook , HP ZBook 15 G2 Mobile Workstation , HP Compaq 2510p, 2710p, 6730b, 6910p, 8510p, 8710p , HP Compaq Business Notebook nc6000, nc6120
