Description
HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
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Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. -
Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. -
Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties. -
Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Specifications
Summary
- Product Description
- Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 1 year - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 1 year
- Response Time
- Next business day
- Covered Configurations
- 1/1/0 warranty
- Designed For
- EliteBook 1030 G1, 1040 G3, 720 G1, 725 G3, 72X G2, 735 G5, 740 G1, 745 G3, 745 G5, 745 G6, 74X G2, 750 G1, 755 G3, 755 G5, 75X G2, 820 G2, 820 G3, 840 G1, 840 G2, 840 G3, 8470, 85XX, 860 G10; EliteBook x360; ProBook 640 G3, 64X G1, 64X G2, 65X G1, 65X G2, 65X G3; ZBook 14, 15, 15 G2, 17, 17 G2
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 1 year
- Response Time
- Next business day
- Covered Configurations
- 1/1/0 warranty
Details
- Service & Support
- Extended service agreement - parts and labour - 1 year - on-site - response time: NBD
Compatibility Information
- Designed For
- HP 650, 90W Docking Station , HP Elite x2 1011 G1, 1012 G1, 1012 G2 , HP EliteBook 1030 G1 Notebook, 1040 G3 Notebook, 2170p, 2570p, 720 G1 Notebook, 720 G2 Notebook, 725 G2 Notebook, 725 G3 Notebook, 735 G5 Notebook, 740 G1 Notebook, 740 G2 Notebook, 745 G2 Notebook, 745 G3 Notebook, 745 G5 Notebook, 745 G6 Notebook, 750 G1 Notebook, 750 G2 Notebook, 755 G2 Notebook, 755 G3 Notebook, 755 G5 Notebook, 820 G1 Notebook, 820 G2 Notebook, 820 G3 Notebook, 830 G5 Notebook, 830 G6 Notebook, 830 G7 Notebook, 830 G8 Notebook, 830 G9 Notebook, 835 G9 Notebook, 840 G1 Notebook, 840 G2 Notebook, 840 G3 Notebook, 840 G5 Notebook, 840 G6 Notebook, 840 G7 Notebook, 840 G8 Notebook, 845 G9 Notebook, 8470p Notebook, 850 G1 Notebook, 850 G2 Notebook, 850 G3 Notebook, 850 G5 Notebook, 850 G6 Notebook, 850 G7 Notebook, 850 G8 Notebook, 8540p Notebook, 8540w Mobile Workstation, 8570p Notebook, 860 G10 Notebook, 860 G9 Notebook, 865 G9 Notebook , HP EliteBook Folio 1020 G1, 1020 G2, 1040 G1, 1040 G2, 9470m, 9480m, G1 , HP EliteBook Revolve 810 G1 Tablet, 810 G2 Tablet, 810 G3 Tablet , HP EliteBook x360 1030 G2 Notebook, 830 G6 Notebook, 830 G7 Notebook , HP Pro x2 612 G1, 612 G2 , HP ProBook 640 G1 Notebook, 640 G2 Notebook, 640 G3 Notebook, 645 G1 Notebook, 645 G2 Notebook, 6470b, 6475b, 650 G1 Notebook, 650 G2 Notebook, 650 G3 Notebook, 655 G1 Notebook, 655 G2 Notebook, 655 G3 Notebook, 6560b, 6570b , HP Workstation Z VR Backpack G1 , HP ZBook 14 Mobile Workstation, 15 G2 Mobile Workstation, 15 Mobile Workstation, 17 G2 Mobile Workstation, 17 Mobile Workstation , HP Compaq 6730b , HP Compaq Business Notebook nc6000, nc6120, nc6320, nx6310, nx6320, nx7400
