Description
HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
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Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. -
Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. -
Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties. -
Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Specifications
Summary
- Product Description
- Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 1 year - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 1 year
- Response Time
- Next business day
- Covered Configurations
- 1/1/0 warranty
- Designed For
- Elite x2; EliteBook 1030 G1, 720 G1, 725 G3, 72X G2, 735 G5, 740 G1, 745 G5, 745 G6, 74X G2, 750 G1, 755 G3, 75X G2, 83X G9, 840 G2, 840 G7, 840 G8, 845 G9, 850 G2, 850 G3, 850 G7, 860 G10, 86X G9; EliteBook Folio G1; EliteBook x360; Pro x2; ProBook 655 G2; Workstation Z VR Backpack G1; ZBook 15 G2
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 1 year
- Response Time
- Next business day
- Covered Configurations
- 1/1/0 warranty
Details
- Service & Support
- Extended service agreement - parts and labour - 1 year - on-site - response time: NBD
Compatibility Information
- Designed For
- HP 650, 90W Docking Station , HP Elite x2 1011 G1, 1012 G1, 1012 G2 , HP EliteBook 1030 G1 Notebook, 720 G1 Notebook, 720 G2 Notebook, 725 G2 Notebook, 725 G3 Notebook, 735 G5 Notebook, 740 G1 Notebook, 740 G2 Notebook, 745 G2 Notebook, 745 G5 Notebook, 745 G6 Notebook, 750 G1 Notebook, 750 G2 Notebook, 755 G2 Notebook, 755 G3 Notebook, 830 G9 Notebook, 835 G9 Notebook, 840 G2 Notebook, 840 G7 Notebook, 840 G8 Notebook, 845 G9 Notebook, 850 G2 Notebook, 850 G3 Notebook, 850 G7 Notebook, 860 G10 Notebook, 860 G9 Notebook, 865 G9 Notebook , HP EliteBook Folio 1020 G1, 1020 G2, 1040 G2, G1 , HP EliteBook x360 1030 G2 Notebook, 830 G6 Notebook, 830 G7 Notebook , HP Pro x2 612 G1, 612 G2 , HP ProBook 6470b, 6475b, 655 G2 Notebook , HP Workstation Z VR Backpack G1 , HP ZBook 15 G2 Mobile Workstation , HP Compaq 6730b , HP Compaq Business Notebook nc6000, nc6120, nc6320, nx6310, nx6320, nx7400
