Description
HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs.
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Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. -
Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. -
Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties. -
Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Specifications
Summary
- Product Description
- Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
- Designed For
- HP 200 G4, 260 G1, 280 G1; Business Desktop dc5800, dx2000, dx2200, dx2250, dx2300, dx2355, dx2710, dx7300, dx7400; EliteDesk 705 G1, 800 G1, 800 G2; Pavilion a6340.sc; Pro 3500, 3500 G2; ProDesk 400 G1, 400 G2, 400 G2.5, 400 G3, 400 G6, 405 G2, 490 G2, 490 G3, 600 G1; ProOne 400 G1, 400 G2, 600 G1
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday , Defective media retention - 3 years
Compatibility Information
- Designed For
- HP 200 G4, 260 G1, 280 G1 , HP EliteDesk 705 G1, 800 G1, 800 G2 , HP Pavilion a6340.sc , HP Pro 3500, 3500 G2 , HP ProDesk 400 G1, 400 G2, 400 G2.5, 400 G3, 400 G6, 405 G2, 490 G2, 490 G3, 600 G1 , HP ProOne 400 G1, 400 G2, 600 G1 , HP Compaq Business Desktop dc5800, dx2000, dx2200, dx2250, dx2300, dx2355, dx2710, dx7300, dx7400
