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HP Care Pack Next Business Day Hardware Support with Defective Media Retention 3 Years On-Site

HP Care Pack Next Business Day Hardware Support with Defective Media Retention 3 Years On-Site

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Quicklinx: 9Q6YWS00 Mfr#: UM188E
Ordered upon request
£95.60 ex VAT
£114.72 inc VAT
Qty
Standard delivery Product out of stock. Due date unavailable.

Description

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs.

  • Remote problem diagnosis and support

    HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
  • Next business day onsite response

    For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
  • Escalation management

    Established escalation procedures enlist specialized expertise from HP and selected third-parties.
  • Defective Media Retention Service

    A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.

Specifications

Summary

Product Description
Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Designed For
HP 205 G3, 20X G1, 260 G1, 260 G2, 260 G3, 280 G1, 280 G2, 280 G3, 290 G1, 63XX; EliteDesk 705 G1, 705 G2, 800 G1, 800 G2, 800 G3; EliteOne 705 G2; Pro 3500 G2, 35XX; ProDesk 400 G2.5, 400 G3, 400 G4, 40X G1, 40X G2, 490 G2, 490 G3, 600 G1, 600 G2, 600 G3; ProOne 400 G1, 400 G2, 600 G1, 600 G2


Detail

General

Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week

Details

Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday , Defective media retention - 3 years

Compatibility Information

Designed For
Electronic HP Care Pack Next Business Day Hardware Support, Next Business Day Hardware Support Post Warranty , Compaq 315eu , HP 200 G1, 205 G1, 205 G3, 260 G1, 260 G2, 260 G3, 280 G1, 280 G2, 280 G3, 290 G1, 500B, 600B , HP Elite 7200, 7300, 7500 , HP EliteDesk 705 G1, 705 G2, 800 G1, 800 G2, 800 G3 , HP EliteOne 705 G2 , HP Pavilion dv7-4272us , HP Pro 3090, 3120, 3130, 3135, 3300, 3305, 3400, 3405, 3500, 3500 G2, 3505, 3515 , HP Pro All-in-One 3520 , HP ProDesk 400 G1, 400 G2, 400 G2.5, 400 G3, 400 G4, 405 G1, 405 G2, 490 G1, 490 G2, 490 G3, 600 G1, 600 G2, 600 G3 , HP ProOne 400 G1, 400 G2, 600 G1, 600 G2 , HP Compaq 500B, 6000 Pro, 6005 Pro, 6200 Pro, 6300 Pro, 6300 Pro PC, 6305 Pro, Pro 4300 , HP Compaq Business Desktop dc5800, dx2000, dx2020, dx2030, dx2040, dx2200, dx2250, dx2300, dx2355, dx2710, dx7300, dx7480

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Contract Length: 3years
Response Type: Next Business Day Hardware Support with Defective Media Retention
Brand: HP
Price Range Ex VAT: 50 - 100
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