Description
When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Onsite Service with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support, help is there when you need it-so you can get back to work.
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Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. -
Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. -
Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties. -
Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Specifications
Summary
- Product Description
- Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Covered Configurations
- 3/3/0 or 3/3/3 warranty
- Designed For
- Electronic HP Care Pack Next Business Day Hardware Support with Accidental Damage Protection; EliteBook 630 G10, 630 G9, 640 G10, 640 G9, 645 G10, 645 G9, 650 G10, 650 G9, 655 G10, 655 G9, 665 G11; ProBook 630 G8, 635, 640 G2, 640 G4, 640 G5, 640 G8, 645 G4, 650 G2, 650 G4, 650 G5, 650 G8
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Covered Configurations
- 3/3/0 or 3/3/3 warranty
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: NBD
Compatibility Information
- Designed For
- Electronic HP Care Pack Next Business Day Hardware Support with Accidental Damage Protection , HP EliteBook 630 G10 Notebook, 630 G9 Notebook, 640 G10 Notebook, 640 G9 Notebook, 645 G10 Notebook, 645 G9 Notebook, 650 G10 Notebook, 650 G9 Notebook, 655 G10 Notebook, 655 G9 Notebook, 665 G11 Notebook , HP ProBook 630 G8 Notebook, 635 Aero G7 Notebook, 635 Aero G8 Notebook, 640 G2 Notebook, 640 G4 Notebook, 640 G5 Notebook, 640 G8 Notebook, 645 G4 Notebook, 650 G2 Notebook, 650 G4 Notebook, 650 G5 Notebook, 650 G8 Notebook
