Description
When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Next Business Day Onsite Service, and vastly improve your product uptime. With high-quality remote assistance and convenient onsite support available the next business day, help is there when you need it – so you can get back to work.
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Get a replacement unit in advance
Don't lose time to unexpected hardware defects or issues. HP Hardware Support Advance Exchange Service delivers replacement products or parts in advance of you shipping your defective unit. -
Freight costs paid by HP
HP provides packaging materials for shipment of your defective product and pays for shipping costs both ways. -
Cost-effective, reliable solution
A convenient and cost-effective alternative to onsite support, HP Hardware Advance Exchange Service provides a fast and reliable service exchange for eligible products.
Specifications
Summary
- Product Description
- Electronic HP Care Pack Advanced Unit Exchange Hardware Support - extended service agreement - 3 years - shipment
- Type
- Extended service agreement
- Service Included
- Replacement
- Location
- Shipment
- Return Shipment
- At manufacturer expense
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- Business hours
- Designed For
- HP Thunderbolt Dock 230W G2, Thunderbolt Dock G2, Thunderbolt Dock G4, Thunderbolt Dock with HDMI Adapter, Travel Hub G2, Universal USB-C Multiport Hub, USB-C Dock G4, USB-C Dock G5, USB-C G5, USB-C to Displayport Adapter, USB-C Universal Dock Non Flash, USB-C/A Universal Dock G2; Elite USB-C Hub
Detailed Specification
General
- Service Included
- Replacement
- Location
- Shipment
- Return Shipment
- At manufacturer expense
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- Business hours
Details
- Service & Support
- Extended service agreement - replacement - 3 years - shipment - response time: NBD - availability: business hours , Technical support - phone consulting - 3 years - availability: 9 hours a day / Monday-Friday , Technical support - remote diagnosis - 3 years - availability: 9 hours a day / Monday-Friday , Technical support - web knowledge base access - 3 years , New releases update - 3 years
Compatibility Information
- Designed For
- HP 2012 120W Advanced Docking Station, 2012 230W Advanced Docking Station, 2012 230W Docking Station, 2012 90W Docking Station, 230W Docking Station, 3001pr USB 3.0 Port Replicator, 3005pr USB 3.0 Port Replicator, 3005pr USB3 Port Replicator, 90W Docking Station, Desk Dock, ElitePad Docking Station, Portable Tablet Dock, Retail Expansion Dock, Thunderbolt Dock 230W G2 w/ Combo Cable, Thunderbolt Dock G2, Thunderbolt Dock G2 with Audio Module, Thunderbolt Dock G4, Thunderbolt Dock with HDMI Adapter, Travel Dock, Travel Hub, Travel Hub G2, UltraSlim Docking Station, UltraSlim Docking Station 2013, Universal, Universal USB-C Multiport Hub, USB 3.0 Universal Port Replicator, USB Travel Dock, USB-C Dock G4, USB-C Dock G5, USB-C G5 Essential Dock, USB-C mini Dock, USB-C to Displayport Adapter, USB-C Travel Dock, USB-C Universal Dock, USB-C Universal Dock Non Flash, USB-C/A Universal Dock G2 , HP Elite USB-C Dock G3, USB-C Hub
