Description
HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.
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Remote problem diagnosis and support
This HP service uses electronic remote support tools to isolate your problem and facilitate resolution. -
Onsite hardware support
For critical issues that cannot be resolved remotely, an HP-certified customer engineer is sent to your site to return your covered hardware to operational condition, repairing or replacing components or entire units as necessary. -
Commitment to short-time repair
HP commits to correcting hardware malfunctions promptly after your initial call to the HP Response Center.
Specifications
Summary
- Product Description
- HPE 6-Hour Call-To-Repair Hardware Support - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- 6 hours
- Service Availability
- 24 hours a day / 7 days a week
Detailed Specification
General
- Service Included
- Parts
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- 6 hours
- Service Availability
- 24 hours a day / 7 days a week
Details
- Service & Support
- Extended service agreement - parts - 3 years - on-site - response time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday , Extended service agreement - parts - 3 years - on-site - response time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday , Technical support - remote monitoring - 3 years
