Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.
Specifications
Summary
- Product Description
- Fujitsu Support Pack On-Site Service - extended service agreement - 5 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Service Availability
- 9 hours a day / 5 days a week
- Designed For
- Celsius W280, W370, W380, W410, W420, W480, W510, W520
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Service Availability
- 9 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 5 years - on-site - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 5 years
Compatibility Information
- Designed For
- Fujitsu Celsius W280, W280 proGREEN selection, W370, W370 E80+, W370 E85+, W370 E-Star 4.0, W370 E-Star 5.0, W370 E-Star 5.0 proGREEN selection, W370 proGREEN selection, W380, W410, W410 PREMIUM selection, W410 proGREEN selection, W420, W480, W480 proGREEN selection, W510, W510 PREMIUM selection, W510 proGREEN selection, W520, W520 POWER