Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.
Specifications
Summary
- Product Description
- Fujitsu Support Pack On-Site Service - extended service agreement - 5 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- 4 hours
- Service Availability
- 9 hours a day / 5 days a week
- Designed For
- PRIMERGY TX120 S2, TX120 S3, TX120 S3p, TX1320 M1, TX1320 M2
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- 4 hours
- Service Availability
- 9 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 5 years
Compatibility Information
- Designed For
- Fujitsu PRIMERGY TX120 S2, TX120 S3, TX120 S3p, TX1320 M1, TX1320 M2
