Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.
Specifications
Summary
- Product Description
- Fujitsu Support Pack On-Site Service - extended service agreement - 5 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- 4 hours
- Service Availability
- 9 hours a day / 5 days a week
- Designed For
- PRIMERGY RX2520 M1, RX2530 M1, RX2540 M1, RX2540 M1-L, RX300, RX300 S4, RX300 S4 Avamar Node, RX300 S5, RX300 S6, RX300 S7, RX300 S8
Detailed Specification
General
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- 4 hours
- Service Availability
- 9 hours a day / 5 days a week
Details
- Service & Support Details
- Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 5 years
Compatibility Information
- Designed For
- Fujitsu PRIMERGY RX2520 M1, RX2530 M1, RX2540 M1, RX2540 M1-L, RX300, RX300 S4, RX300 S4 Avamar Node, RX300 S5, RX300 S6, RX300 S7, RX300 S8
