Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.
Specifications
Summary
- Product Description
- Fujitsu Support Pack On-Site Service - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years (from original purchase date of the equipment)
- Service Availability
- 9 hours a day / 5 days a week
- Pricing Type
- Must be purchased within 90 days of the product purchase
- Designed For
- ESPRIMO A525-L, C710, C720, D556/, D556/2/, D756/, D756/E94+, D757/, D757/E94+, E420, E420 D, E510, E520, E700, E705, E710, E720, P420, P510, P520, P556, P556/2/, P705, P710, P720, P756, P756 E94+, P757/, P757/E94+, Q510, Q520, Q520/K, Q556, Q556/2
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years (from original purchase date of the equipment)
- Service Availability
- 9 hours a day / 5 days a week
- Pricing Type
- Must be purchased within 90 days of the product purchase
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 3 years
Compatibility Information
- Designed For
- Fujitsu ESPRIMO A525-L, C710, C720, D556/2/E85+, D556/E85+, D556/E90+, D756/E85+, D756/E90+, D756/E94+, D757/E85+, D757/E90+, D757/E94+, E420 D, E420 E85+, E510 E85+, E520 E85+, E700 E85+, E705 E85+, E710 E85+, E710 E90+, E720 E85+, E720 E90+, P420 E85+, P510 E85+, P520 E85+, P556 E85+, P556 E90+, P556/2/E85+, P705 E85+, P710 E85+, P710 E90+, P720 E85+, P720 E90+, P756 E85+, P756 E90+, P756 E94+, P757/E85+, P757/E90+, P757/E94+, Q510, Q520, Q520/K, Q556, Q556/2
