Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.
Specifications
Summary
- Product Description
- Fujitsu Support Pack On-Site Service - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
- Designed For
- Celsius M470, M720, R570, R670, R920, W410, W420, W510, W520; ESPRIMO E900, E910, P900, P910, Q900, Q910
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 3 years
Compatibility Information
- Designed For
- Fujitsu Celsius M470, M720, M720 PREMIUM selection, M720 proGREEN selection, R570, R670, R920, R920 PREMIUM selection, W410, W410 PREMIUM selection, W410 proGREEN selection, W420, W420 proGREEN selection, W510, W510 PREMIUM selection, W510 proGREEN selection, W520, W520 proGREEN selection , Fujitsu ESPRIMO E900 0-Watt, E900 E85+, E900 E90+, E910 0-Watt, E910 E85+, E910 E90+, P900 0-Watt, P900 E85+, P900 E90+, P910 0-Watt, P910 E85+, P910 E90+, Q900, Q910, Q910 PREMIUM
