Description
Platinum Service 5 year upgrade to standard warranty - Advance Exchange plus within 1-2 days with telephone, online and remote desktop support. Original product returned after repair. Parts, labor and shipping included. For customers who asset tag their devices and require their original tagged scanner returned after repair, Fujitsu offer Advance Exchange PLUS (Double Exchange). This works exactly the same as Advance Exchange, with the addition of returning your repaired scanner and collecting the temporary scanner.
Advance Exchange PLUS includes: Delivery of a replacement scanner (temporary loan device); Collection of the faulty scanner (returned to the repair center); Delivery of the repaired scanner; Collection of the temporary loan device; Two way shipping costs (twice); Spare Parts and Labor to repair the faulty scanner.
Specifications
Summary
- Product Description
- Fujitsu Assurance Program Platinum - extended service agreement - 5 years - shipment
- Type
- Extended service agreement
- Service Included
- Advance hardware replacement
- Location
- Shipment
- Full Contract Period
- 5 years
- Response Time
- 1-2 days
- Service Availability
- 8 hours a day / 5 days a week
- Designed For
- ScanSnap iX500, iX500 Deluxe, iX500 Deluxe Bundle
Detailed Specification
General
- Service Included
- Advance hardware replacement
- Location
- Shipment
- Full Contract Period
- 5 years
- Response Time
- 1-2 days
- Service Availability
- 8 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - advance hardware replacement - 5 years - shipment - response time: 1-2 days - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday , Extended service agreement - parts and labour - 5 years - response time: 1-2 days - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday , Technical support - phone consulting - 5 years , Product info support - web support - 5 years , Technical support - remote administration - 5 years , Accidental damage coverage - 5 years
Compatibility Information
- Designed For
- Fujitsu ScanSnap iX500, iX500 Deluxe, iX500 Deluxe Bundle
