Description
Platinum Service 3 year upgrade to standard warranty - Onsite service within 8 hours of fault reported. 3 Preventative maintenance visits included along with firmware and hardware upgrades and remote desktop support. Technician visit with full spares kit, scanner replacement if repair not possible. Also includes accidental damage cover. Geared towards business critical support of customers whose scanning is an integral part of their business operations, Fujitsu On-Site Repair Services are focused on fixing your equipment on the first visit.
Specifications
Summary
- Product Description
- Fujitsu Assurance Program Platinum - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- 8 hours
- Repair Time
- 8 hours
- Service Availability
- 8 hours a day / 5 days a week
- Designed For
- Fi-5950
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- 8 hours
- Repair Time
- 8 hours
- Service Availability
- 8 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: 8 hours - repair time: 8 hours - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday , Technical support - phone consulting - 3 years , Technical support - web support - 3 years , Technical support - remote administration - 3 years , Extended service agreement - replacement - 3 years , Technical support - preventive maintenance - 3 years - on-site - 3 incidents per year , New releases update - 3 years , Technical support - hardware upgrade - 3 years , Insurance - parts and labour - 3 years
Compatibility Information
- Designed For
- Fujitsu fi-5950
