Description
Next Business Day (NBD) is hardware support. Should the system develop a fault, Dell's NBD Service can place a service technician at the customer's location after completion of the support procedures (including a problem diagnosis service via website or phone) and, for the duration of the service period, provide a parts and labor service.
For Customers with Next Business Day Onsite Service, during the telephone based troubleshooting, the Dell technician will determine if an on-site service technician should be dispatched to support a Qualified Incident. For Next Business Day Onsite Service, a technician will typically arrive on-site the next business day.
Specifications
Summary
- Product Description
- Dell 1Y NBD > 5Y NBD - Upgrade from [1Y Next Business Day] to [5Y Next Business Day] - extended service agreement - 5 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- Next business day
- Designed For
- Latitude 5175 2-in-1, E5250, E5270, E5400, E5410, E5420, E5430, E5440, E5450, E5460, E5470, E5500, E5510, E5520, E5530, E5540, E5550, E5570
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- Next business day
Details
- Service & Support
- Extended service agreement - parts and labour - 5 years - on-site - response time: NBD , Technical support - phone consulting - 5 years , Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
- Designed For
- Dell Latitude 5175 2-in-1, E5250, E5270, E5400, E5410, E5420, E5430, E5440, E5450, E5460, E5470, E5500, E5510, E5520, E5530, E5540, E5550, E5570
