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Dell ProSupport Upgrade from 3 Years ProSupport Next Business Day On-Site to 5 Years On-Site

Dell ProSupport Upgrade from 3 Years ProSupport Next Business Day On-Site to 5 Years On-Site

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Quicklinx: BH4PWS00 Mfr#: 782-10195
Ordered upon request
£703.24 ex VAT
£843.88 inc VAT
Qty
Standard delivery Product out of stock. Due date unavailable.

Description

Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365. ProSupport provides for a single point of accountability with highly trained experts based in North America, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services.

Specifications

Summary

Product Description
Dell ProSupport Upgrade from 3 Years ProSupport Next Business Day Onsite - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Service Availability
10 hours a day / 5 days a week
Designed For
PowerEdge R820


Detail

General

Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Service Availability
10 hours a day / 5 days a week

Details

Service & Support Details
Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday , Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday

Compatibility Information

Designed For
Dell PowerEdge R820

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Contract Length: 5years
Response Type: Upgrade from 3 Years ProSupport Next Business Day Onsite
Brand: Dell
Price Range Ex VAT: 500 - 750

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