Description
Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365. ProSupport provides for a single point of accountability with highly trained experts based in North America, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services.
Specifications
Summary
- Product Description
- Dell 3Y NBD > 5Y PS NBD - Upgrade from [3Y Next Business Day] to [5Y ProSupport Next Business Day] - extended service agreement - 5 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- Next business day
- Service Availability
- 10 hours a day / 5 days a week
- Designed For
- Precision T3610, T5500, T5610, T7500, T7610; Precision Tower 5810, 7810, 7910
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- Next business day
- Service Availability
- 10 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday , Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
- Designed For
- Dell Precision T3610, T5500, T5610, T7500, T7610 , Dell Precision Tower 5810, 7810, 7910