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Dell ProSupport Upgrade from 1 Year Collect and Return Extended Service Agreement 3 Years On-Site

Dell ProSupport Upgrade from 1 Year Collect and Return Extended Service Agreement 3 Years On-Site

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Quicklinx: BWTDWS00 Mfr#: 890-11093
Discontinued

Description

Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365. ProSupport provides for a single point of accountability with highly trained experts based in North America, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services.

Specifications

Summary

Product Description
Dell 1Y Basic CAR > 3Y ProSupport NBD - Upgrade from [1 year Basic Collect & return] to [3 years ProSupport Next Business Day] - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
10 hours a day / 5 days a week (24x7 phone access to expert technicians)
Designed For
Vostro 14 5468, 15 3546, 15 3549, 15 3568, 15 5568, 3360, 3460, 3558, 3559, 3560


Detail

General

Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
10 hours a day / 5 days a week (24x7 phone access to expert technicians)

Details

Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday , Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday , Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday , Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday , Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday

Compatibility Information

Designed For
Dell Vostro 14 5468, 15 3546, 15 3549, 15 3568, 15 5568, 3360, 3460, 3558, 3559, 3560

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