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Dell ProSupport Plus with Mission Critical Upgrade from 3 Years Next Business Day On-Site to 5 Years

Dell ProSupport Plus with Mission Critical Upgrade from 3 Years Next Business Day On-Site to 5 Years

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Quicklinx: BH63WS00 Mfr#: 782-10271
Discontinued

Description

Dell is pleased to provide Dell ProSupport Plus for select servers, storage systems network devices, and virtualized infrastructure solutions. In addition to the features, this Service provides technical support options (telephone, Internet, etc.) account management, maintenance and service, parts, with related labor services to repair or replace defect(s) in workmanship pursuant to and occurring within the service period applicable to Customer's Supported Product.

Specifications

Summary

Product Description
Dell ProSupport Plus with Mission Critical upgrade from 3 Years Next Business Day Onsite - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
4 hours (for critical issues)
Service Availability
24 hours a day / 7 days a week
Designed For
PowerEdge T620


Detailed Specification

General

Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
4 hours (for critical issues)
Service Availability
24 hours a day / 7 days a week

Details

Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday , Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday

Compatibility Information

Designed For
Dell PowerEdge T620
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