Description
Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365. ProSupport provides for a single point of accountability with highly trained experts based in North America, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services.
Specifications
Summary
- Product Description
- Dell ProSupport - extended service agreement - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Response Time
- Next business day
- Service Availability
- 10 hours a day / 5 days a week
Detailed Specification
General
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Response Time
- Next business day
- Service Availability
- 10 hours a day / 5 days a week