Description
Next Business Day (NBD) is hardware support. Should the system develop a fault, Dell's NBD Service can place a service technician at the customer's location after completion of the support procedures (including a problem diagnosis service via website or phone) and, for the duration of the service period, provide a parts and labor service.
For Customers with Next Business Day Onsite Service, during the telephone based troubleshooting, the Dell technician will determine if an on-site service technician should be dispatched to support a Qualified Incident. For Next Business Day Onsite Service, a technician will typically arrive on-site the next business day.
For Latitude 3150, 3340, 3440, 3450, 3540, 3550, 3560, 3570
Specifications
Summary
- Product Description
- Dell 1Y NBD > 5Y NBD - Upgrade from [1Y Next Business Day] to [5Y Next Business Day] - extended service agreement - 5 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- Next business day
- Service Availability
- 10 hours a day / 5 days a week
- Designed For
- Latitude 3150, 3340, 3440, 3450, 3540, 3550, 3560, 3570
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- Next business day
- Service Availability
- 10 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday , Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
- Designed For
- Dell Latitude 3150, 3340, 3440, 3450, 3540, 3550, 3560, 3570
