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Is your organisation looking to invest in new headset technology, increase employee efficiency and enhance customer satisfaction?

Jabra Assured Services offers on-site inspection & audit report, free of charge benchmarking trial, new for old headsets buy-back, free of charge connection cord, disposal of old headsets and technical & purchasing support.

What is Jabra Assured Services?

Conversations today are often more important and powerful than they ever were before. We still have an extensive requirement to speak to a real person when we have an issue that needs resolving, require technical support or when trying to self-serve and finding an answer ourselves doesn't offer a resolution.

Today, we expect the person on the other end of the call to be an expert, resolving our case quickly and efficiently, providing all the necessary information to ensure we are informed and ultimately, leave the call happy. Therefore, Jabra have created Assured Services specifically for organisations that have a call centric focus.

Jabra Assured Services aims to provide support to Procurement, an IT Manager or Call Centre Director in the following areas:

  • Ensure that the new headsets chosen are superior to what was being used previously, without the complex and lengthy evaluation periods
  • Deployment of new devices is seamless and straight-forward
  • Staff are supported throughout the new devices on-boarding process to maintain productivity levels
  • The investment in new audio devices is cost-effective to realise Return on Investment quicker

Jabra Assured Services helps you to make the right choice for your
call-centric organisation to support both your brand ambassadors and your profitability.

Free trial available to companies deploying 100 heasets or more. Terms and conditions apply. Please fill in free trial form here


What does this mean for me?

FEATURE

DETAILS1

BENEFIT

On-site inspection and audit report

Site audit to ascertain:

  • Telephony set-up
  • Headset requirements
  • Environmental survey
  • Recommendations and best practice advice
  • Compiled into a written report

Ensure the most suitable headsets for your specific organisation are recommended

Free of charge benchmarking trial

Trial recommended Jabra headsets within a control group environment to benchmark against existing devices

Like-for-like comparison of devices in a real-life scenario in order to make an accurate purchasing decision

New for old headsets buy-back

  • £7.50/€7.50 off per unit on purchases of Jabra Biz™ 2300
  • £10/€10 off per unit on purchases of Jabra Biz™ 2400 II
  • Reduce CAPEX expenditure
  • Deliver ROI quickly
  • Affordability of the most superior corded headsets on the market

Free of charge connection cord

For every Jabra corded headset purchased, we will provide you with a free connection cord worth £20 MSRP each

  • Quick and easy set-up to ensure no costly downtime
  • Seamless integration between telephony system and headset

Disposal of old headsets

Jabra will take away and recycle all old headsets under the European WEEE (Waste, Electrical and Electronic Equipment) directive

Removes any problems of corporate disposal of electrical goods

Technical and purchasing support during entire process

  • Jabra Account Manager assigned to you to advise on product selection and purchasing
  • Jabra Technical Support to assist in the deployment of new devices and staff adoption
  • Jabra will work with Business Direct UCD Specialists to ensure accurate delivery of products
  • Zero disruption to your business
  • High agent productivity

Jabra Biz 2400 II

For the clearest, most comfortable conversation yet.
Jabra Biz 2400 II is built to last within a high-performing contact centre, meaning fewer headset replacements and less downtime for you and your team, with lower total cost of ownership.

Shop now

Jabra Biz 2300

Make every conversation a great-sounding experience.
"The Jabra Biz 2300 is spot-on in terms of delivering the superior sound quality Avaya and our customers expect."

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View things you need to know

  1. The Jabra Assured Services programme (“The Promotion”) is made available to call centric end-user customers located in the UK and Ireland by GN Netcom (UK) Limited (“Jabra UK&I”) and is available on Jabra Biz 2300 or Biz 2400II series headsets that will be purchased and used in the UK and Ireland only.
  2. Jabra UK&I defines call centric customers as organisations that have personnel or departments with telephone intensive job-roles, such as call and contact centres, customer service or technical support teams, financial advisors or trading floors. To qualify for the Promotion the organisation must have a minimum of 250 users in a call centric role that require Jabra Biz 2300 or Biz 2400II corded headsets and that are currently using a Jabra competitor product.
  3. The Promotion is only valid on 250+ new units of Jabra Biz 2300 or Biz 2400II series headsets purchased and invoiced directly from an authorised Jabra business products reseller partner in the UK or Ireland. The Promotion is not open to employees of Jabra, all Jabra reseller partners, their respective agents, all Jabra distribution partners or anyone professionally connected with the Promotion.
  4. Free benchmarking trial: Jabra UK&I will provide free Jabra Biz 2300 or Biz 2400II corded headsets for trials where competitor products are currently being used in a call centric environment of over 250 headset users. Trial products will be provided after the site survey or initial customer meeting has been made and based on feedback provided by the end-customer on their pain points. The trial will run for a period of time defined between the end-customer and the Account Manager and trial units will be recalled by Jabra on completion of the benchmarking trial. The quantity of Biz 2300 or Biz 2400II headsets provided for the free benchmarking trial will based on a ratio of one free trial headset per every 50 call centric headset users within the organisation and will be agreed in writing between the Jabra Account Manager and the end-customer.
  5. Headset buy-back: Promotion discounts are available on Jabra BIZ 2300, with £7.50 or €7.50 discount per unit when purchasing 250 units or more in one order, or on the Jabra BIZ 2400II with £10.00 or €10.00 discount per unit when purchasing 250 units or more in one order. Other products may be discounted at the discretion of your Jabra Account Manager, when purchasing 250 units or more in one order. The buy-back will be administered via a claim form. Claims are made by the end-user purchaser and will be paid via BACS directly to the organisation that have purchased the headsets on receipt of a completed claim form and an invoice for a minimum of 250 units of Jabra Biz 2300 or Biz 2400II corded headsets. Claims are to be made via the Assured website. Buy-back claims will only be paid once all obsolete competitor headsets have been collected by Jabra UK&I for recycling. Claims will not be paid if all of the obsolete competitor headsets replaced with new Jabra headsets are not provided to Jabra for recycling. The buy-back discount is subject to review and decision by Jabra UK&I.
  6. Free connection cord: Jabra will provide a free connection cord for every corded Jabra Biz 2300 or Biz 2400II headset purchased via the Promotion, when purchasing 250 units or more in one order. No other accessory will be provided for free and the cost of the free connection cord cannot be redeemed as an additional discount against headsets.
  7. Disposal of old headsets: Jabra will securely recycle all obsolete competitor headsets previously used by the call centric organisation, under the EU WEEE directive for electrical recycling (Waste Electrical and Electronic Equipment Directive). Organisations taking advantage of the Promotion must provide all of their obsolete competitor headsets to Jabra for secure and environmentally friendly recycling as part of the Terms and Conditions of the Promotion. Failure to provide all old headsets for recycling will forfeit the benefits of the scheme including the buy-back discount on Jabra corded headset purchases and free connection cords.
  8. This Promotion cannot be used in conjunction with any other Jabra offer, such as Jabra Cashbacks or any other Special Pricing Agreements or where pricing other than standard channel pricing has been offered to the customer by Jabra via any of its authorised reseller partners.
  9. Jabra is not responsible or liable for any technical, hardware, software, server, website or other failures or damage of any kind to the extent that this prevents the participant from or otherwise obstructs him/her in participating in the Promotion.
  10. The Promotion is subject to auditing by Jabra UK&I Business Solutions to ensure all Terms and Conditions are met. Jabra’s decision is final and Jabra reserves the right to cancel or change this promotion without prior notice and without replacement. The Promotion is subject to availability and cannot be substituted for any other offer or product.
  11. Promoter and Data Controller: GN Netcom (UK) Limited, 1st Floor, The Curve, Axis Business Park, Hurricane Way, Langley, Berkshire, SL3 8AG.
  12. These Terms and Conditions shall be governed by and construed in accordance with English law. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.


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