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Mobile engineers improve service and efficiency with Apple devices in the field

Next generation field apps on iPhones increase Openreach engineer’s productivity

Using an Apple device loaded with BT Next-Generation Field Apps, Openreach engineers can now receive new assignments on the fly, complete reports in real time, and get to jobs faster using inbuilt sat-nav. Productivity has increased and there’s even an app to swap shifts with colleagues so engineers can better manage their work/life balance. And a social media app helps to keep connected with peers and company news too.

Apple Case Study

"We’ve established a vastly more efficient and productive workforce. In parts of our organisation we’re seeing engineers remove 40 minutes of unproductive time per day. That means each of them can connect two extra customers to our network every week."

Imran Patel | Operations Director | Openreach

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