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Problem with Address Authorisation

We take your security when shopping online really seriously and as such, we carry out careful checks to ensure that orders paid for with your credit card really were placed by you and that your card is not being used illegally. These checks are in your interest.

When we come to authorise your credit card, we carry out thorough checks to confirm that the details of your order match up with the details held by your credit card company, especially in connection with addresses.

Where there seems to be a problem with authorising your credit card connected with addresses, we send you a standard email with "address check" in the title which explains the issue and how to sort it out.

We've sent you one of these emails.

Please be assured that this email is genuine and we'll never ask you to send your credit card details or account password by email. All we're asking is to confirm your address and phone number so we can verify them.

If you're at all wary about clicking the link in the email we sent you, then type the address manually into your web browser instead. Alternatively, please contact us using our online 'Live Chat' facility. You find a link on the right hand side of our website.

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