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Order credited but never received

Read on if you'd like to know...

  • Why your credit card seems to have been charged then credited and you didn't receive your order.

In brief...

  • Occasionally, after we have shipped an order, the courier will return it because the delivery address was "incomplete".
  • If this happens we will credit your original payment method in full, less the carriage charge.
  • If you still require the goods, please place another order after reviewing the delivery address we're holding.

Further information...
If you've checked the order and the delivery address looks complete, please contact us using the link below under "Need Further Assistance". Please have your order number handy as we'll need it if we are to look into the problem.


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