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Important information about phishing email messages and viruses

The term "phishing" relates to email scams where unsolicited messages are sent by illegitimate senders, usually posing as a recognised brand or organisation.

These emails may attempt to trick you into disclosing personal or financial information. Sometimes the email may contain a virus hidden within an attachment, which if opened, could be harmful to your computer.

If you receive an email from BT that you weren't expecting, or you're suspicious about its contents, then:

  • Don't click on it or open any attachments
  • You can also forward the suspicious email to

You can find more useful information and advice at


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