Transforming the branch office
We all know how important the branch office is in its role to attract, service, increase revenue and, importantly, retain customers. The branch office is very often the face of the corporation, so as can be expected, staff are the most important aspect for the success of this department. Yet, without a reliable and efficient infrastructure, these staff members will struggle to maintain a high standard of support for your customers, both new and future. Legacy infrastructures are becoming more of a hindrance as they grow more and more out of date, yet without spending time with the staff who have to work with them, we can miss problems that may be having a big affect on the way your branch offices run. Perhaps it’s time to have a think about what it’s like to work within a branch office with aging infrastructures:
For staff members using an ageing IT infrastructure, the office can be a really frustrating place; problems logging in, painfully slow accessing files, unreliable printing forcing them to “turn it off and turn it on again”, failed backups and lost data files, the list goes on. Whilst head office may suffer from these problems, they are particularly common for staff based in branch/satellite offices yet they often aren’t fortunate enough to have IT staff on site.
The worst of it is that these branch offices have likely been set up with the specific objective of improving the overall customer experience, yet having staff tearing their hair out due to repetitive IT issues is almost certainly not going to have the desired effect. If these are problems familiar to you and your business then it might be worthwhile considering the HP Branch Office Solution.
A Converged Infrastructure brings together IT silos into pools of virtualised assets, shared by many applications and services and the HP Branch Office solutions takes this one step further and enables branch office employees to enjoy the same fast and reliable access to data and applications as workers at the main office. This superior user experience includes use of data, voice, video and unified communications as well as collaboration tools to provide a fully integrated and above all reliable infrastructure.
If you’d like some more information on options available, then take a look at HP’s – Transforming the Branch Office whitepaper, or you can call one of our specialists on 0870 429 3010.