When downtime is not an option, choose break/fix maintenance cover with a guaranteed fix and a choice of speedy SLAs

• Options to provide cover up to 24 hours a day, 7 days a week, 365 days of the year
• UK-based response centre
• Choose a Service Level Agreement (SLA) which sees an engineer arrive on-site the next business day, within 8 hours, or even within 4 hours for most UK mainland locations

Overview

When downtime is not an option, only cover which guarantees a fix within your chosen response time, or the provision of a replacement will do. BT Business Direct’s Guaranteed Fix SLA cover has options up to a true 24/7/365 service, making it ideal for mission critical hardware such as servers.

With more than 200 of our own engineers dispersed across the UK, we can offer the following response SLAs depending on your needs:

• On-site response the next business day
• On-site response within 8 hours
• On-site response within 4 hours (available for most UK locations)

If we can’t fix the problem there and then, we’ll organise a replacement unit to bridge the gap whilst your own hardware is repaired back at our state-of-the-art facility. Call out fees, labour, transportation charges and the cost of replacement parts are all included in the price*. Simple!

Quality Assured with ISO 901:2000 as standard

Our Guaranteed fix SLA service is delivered in line with the stringent ISO 901:2000 quality standard. For most organisations, this more than gives the assurances needed for all round quality and security, butif super stringent government grade data security is required, we also offer a service that’s compliant with ISO27001. Just ask your BT Business Direct account manager when requesting your maintenance quotation.

For less critical kit like laptops, desktop PCs and tablets, you may wish to consider a more cost effective maintenance service. Click here for details of our on-site next day response cover for client devices.

Terms and Conditions

*Consumable items and some other exclusions apply. The exact details and cost for any break/fix, maintenance or insurance solution will be agreed in writing with you prior to commencement or clearly outlined on our website when buying online.