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- Call our sales team on 0870 429 3010
- Pay with PayPal at BT Business Direct
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Help
Help
For help and advice on a wide range of queries please visit one of our help pages below or search for your question using the search box.
Commonly asked questions
For pre or post sales technical advice, it´s always best to contact the manufacturer directly. Nobody knows products better than the manufacturer, so it's no surprise they can usually answer queries much more quickly than us.
Browse our library of articles here
Managing your Account
- How do I change my contact details?
- How do I remove myself from your mailing lists?
- I've forgotten my password
- How can I add or change a payment method on my account?
- How can I add an address to my account?
- How do I obtain a copy invoice?
Managing your Order
- Why has only part of my order arrived?
- What does 'awaiting response from customer' mean?
- Can I change the date or other information on an invoice?
- Why is "Next Day" not shown as a delivery option at the checkout?
- How can I check if my order has been accepted/placed?
- What do I do after I receive an "address check" email?
Returns and Refunds
- Why have I received a credit instead of a replacement item?
- Can I return software to you?
- Goods received which have been damaged in transit
- Making a claim for mis-advertisments
- Expiry dates on return numbers
- Why is the instruction manual/user guide missing from my product?
Contact us
Contact our Customer Service Team: assistance@businessdirect.bt.comCall our Business Sales Team:
0870 429 3010
